“As an IBM consultant based in Brussels, Yves Veulliet, who uses a wheelchair, often travelled on business.
However, one trip stood out. He asked his hotel to reserve a wheelchair accessible taxi at Berlin airport and was met by a driver in a smart white tunic, displaying a card with his name.
It was only when they reached “a white van with a red stripe and blue flashing lights” that the reason for his driver’s attire became apparent. The receptionist had booked an ambulance, not a taxi, to convey him to the hotel — and his startled clients, waiting in the lobby, watched his arrival.
Mr Veulliet, who now leads IBM’s global disability and inclusion work,… “ read the full article here